The first step of the DVI — a fast, honest read to give the customer while we inspect. A source, not a diagnosis.
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The vehicle
The conversation
The customer's own words
Get down every symptom the customer brings up, then tap Continue conversation — First Pass asks a couple of quick follow-ups, one at a time, right in the box above. Type it, or use the 🎤 mic key on your keyboard.
First step of the DVI — not a diagnosis. Every car still gets the full hands-on inspection.
Checking the records and the real-world patterns…
A quick triage — not a diagnosis. This is our first read on the likely causes, to guide the technician. Every car still gets a full hands-on inspection before anything is confirmed or recommended.
They'll join . When they sign up on First Pass with this email, they're in — no code to type.
Added ✓
Send them their welcome — it has the sign-up steps and the how-to link:
Add a shop
Create a shop and invite its admin. They'll invite their own team from their menu.
Shop created ✓
Send 's admin their welcome — it has both guides and how to sign up:
🎁 Free trials
A trial is a whole shop — the owner and their team — for 30 days with 100 First Passes. The owner gets an email with a sign-up link; you get an email at 5 days left and the day it ends. When it ends, their team sees a friendly "trial ended" screen — nothing is deleted.
Trials
Team status
Who's in your shop, and who's signed up yet.
All shops
Share this First Pass
Send it to a teammate so you don't double up on the same vehicle.